Products
1. What items are in stock?
1. What items are in stock?
While most products are made to order.
2. Are your lights dimmable?
Depending on your order, your lighted mirror may or not be dimmable.
3. What is the brightest lighted mirror?
The level of brightness from a mirror will first depend on the size of the mirror.
Maintenance
1. Care and Cleaning
The best and safest cleaner for a mirror is clean, warm water used with a soft cloth. Be careful not to allow the edges of the mirror to get or remain wet over a period of time.
If using a commercial glass or mirror cleaner, be sure to use a standard brand of glass or mirror cleaner that does not contain ammonia or vinegar. Do not use Windex.
Never spray any cleaner directly on to a mirror. Instead, apply the cleaner to a soft cloth and then wipe the mirror.
Always use soft, grit-free cloths when cleaning a mirror to reduce chances of scratching the surface.
Be sure to dry all joints and edges thoroughly to be certain that no commercial cleaner comes in contact with the edges and backing.
If using a commercial glass or mirror cleaner, be sure to use a standard brand of glass or mirror cleaner that does not contain ammonia or vinegar. Do not use Windex.
Never spray any cleaner directly on to a mirror. Instead, apply the cleaner to a soft cloth and then wipe the mirror.
Always use soft, grit-free cloths when cleaning a mirror to reduce chances of scratching the surface.
Be sure to dry all joints and edges thoroughly to be certain that no commercial cleaner comes in contact with the edges and backing.
2. How kong do lamps last?
Most Lighted Mirrors use T5 fluorescent lamps that are rated for 35,000 hours and can be expected to last eight years or more depending on usage.
Mirrored Cabinets use LEDs that are rated for 50,000 hours and can be expected to last 10 years or more.
3. If my TV breaks, can it be replaced?
Yes, Electric Mirror can either have the current TV returned to be fixed and returned, or a replacement TV be sent with the original returned to Electric Mirror. If the TV is still under warranty there is no charge.
Buying
1. How can I purchase?
Hospitality and commercial orders are sold directly through our Account Managers. Use our Request a Quote page to start the process. Residential orders are sold through local showrooms. You can search for the dealers nearest you on our Showroom Map.
2. When will my order go into production?
After an order is placed, engineering drawings are created by Electric Mirror. They must be approved by a customer, and a deposit received, before the order goes into production.
3. How long does shipping take?
Customers should plan to have their mirrors shipped at least two weeks before they need it in the United States, and one month before outside the United States.
4. What is your lead time?
Typical lead time for Hospitality orders are 10 to 12 weeks. Residential order lead time is six weeks, although we do have some items in stock that can be shipped very quickly.
5. What is your warranty? What does it cover?
Different products and components have different warranties. Please refer to Mirror’s warranty documentation here.
Installation
1. Does LED mirror help with installation?
Smart Mirror provides installation training, but not actual installation of our products.
2. How do I hang my mirror?
We have installation instructions.
3. How much space do I need between mirror and ceiling?
We recommend at least 1” of clearance between the top of the mirror and the ceiling. This allows enough room to easily install and remove the mirror.
4. Can the mirror be recessed?
Most of our mirrors can be recessed. We recommend recessing the chassis to a depth that allows ½” between the back of the mirror and the wall. Contact our Sales department for specific dimension requirements.
Others
1. Do you specialize in new homes or remodeling?
Mosmile works with both new home and multi-unit commercial construction projects, as well as home remodeling projects.
2. How to become a reseller?
We are glad to bring in re-sellers to get our brand & products exposed and displayed over their local or virtual stores. To be a qualified Eviva re-seller you need to have an actual showroom or an online store. To start selling with us you need to fill few documents that one of our Eviva gurus will help you and will get you to understand a few policies to make it easier for your operations, order management & financial reports.
If you do not have any of the mentioned qualifications and you would like to buy our products you can contact us and we will connect you with the closest store in your area.
3. What is the advantage of being a reseller of Mosmile?
Mosmile is promised with its outstanding customer experience and service for its re-sellers and dealers, one of the biggest advantages that Eviva focuses on is its profit margins that it provides to the re-sellers & dealers.
